Frequently Asked Questions - Mygems Printables

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Frequently
Asked
Questions

Here are answers that we hope will help you out. If you can’t find the questions you’re looking for, contact us.

What are Canva templates?

Canva templates are pre-designed layouts created in Canva, a user-friendly graphic design platform. They serve as a foundation for creating various visual content, like social media graphics, marketing materials, presentations, and more. Customers can customize these templates to suit their specific needs.

Why should I buy Canva templates from Mygems Printables?

We specialize in professionally designed templates for social media, business branding, invitations, marketing materials, and more. Whether you’re a small business owner, content creator, or event planner, our templates will help you save time, stay stylish, and stand out effortlessly.

How do I access my Canva templates after purchase?

After completing your purchase, go to your dashboard and click on downloads. Yow will see the download link. This link will take you to a PDF containing instructions and the template link(s). Simply click the link(s), and it will open in your Canva account for customization.

What if I have trouble accessing or using the templates?

We’re here to help! Contact us at info@mygemsprintables.com with any questions or issues, and we’ll do our best to assist you.

Do I need a Canva Pro account to use the templates?

Most of our templates are designed to work with Canva’s free version. However, some of our templates may utilize Canva Pro elements for enhanced design. Each product description clearly indicates whether a Canva Pro account is recommended or required.

Can I resell or share the templates?

No, reselling, redistributing, or sharing the templates (even if modified) is strictly prohibited. You may use them to create final products for personal or business use.

Can I use the templates for commercial purposes?

Yes, you can generally use the templates for commercial purposes, such as creating marketing materials for your business. However, you cannot resell or redistribute the templates themselves.

What file format are the templates delivered in?

The templates themselves are accessed and edited within Canva. The download you receive is a PDF containing the link and instructions. You can then download your finished designs from Canva in various formats (JPG, PNG, PDF, etc.).

What if I lose the download link?

Can I request customizations?

Yes! If you need specific changes or custom designs, please contact us at info@mygemsprintables.com for more details and pricing.

What is your refund policy?

Due to the digital nature of our products, we do not offer refunds or exchanges. However, if you experience any issues, feel free to reach out, and we will be happy to assist you.

What payment methods do you accept?

We accept payment method such as Paypal, debit, credit cards.

What are the terms of use for your templates?

Please refer to our Terms and Condition governing the use of our Canva templates.

How do I contact you for support?

You can reach out to us at info@mygemsprintables.com, and we will respond as soon as possible.